Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your right:
- Select our Contact Page Please fill in the details. Start your message with your invoice number. Please let us know the reason for the return (this does not affect your statutory rights).
- If the reason for the return is because you ordered the incorrect Item, we may be able to offer an exchange for the correct ones. If this is the case:
- We will arrange collection. We will check for condition on return of the items. If all is ok, we will arrange to send you to correct items.
- We will inform you if the replacements cost more and invoice accordingly.
- If the replacements cost less, we will refund accordingly. Please note – in the case of replacements–the customer is responsible for the cost of both collection and re-delivery. (Fridge Seals Plus will arrange the collection).
- If the reason for return is that the items have arrived damaged and not fit for purpose. We would require some photographs of the damage of each item, please use the Contact Page to upload your photos.
- If it is agreed that we are at fault, we will arrange collection and refund upon receipt of the items.
- You may require a replacement of the faulty item. If this is required, we will arrange this at our own expense.
Fridge Seals Plus will arrange all collections, you do not need to print any labels as our couriers will bring them.